Privacy Policy

Go Safaris Africa Ltd Last updated: April 2026

This Privacy Policy explains how Go Safaris Africa Ltd collects uses and protects your personal information when you use our website or book a safari with us.

1. Who We Are

Go Safaris Africa Ltd is a safari operator based in Kigali Rwanda.

Contact: info@gosafarisafrica.com | +250 788 365 595 Address: Prince House Second Floor Office #5 Kigali Rwanda

2. Information We Collect

2.1 Information You Provide

When you enquire about or book a safari with us we collect:

  • Your full name
  • Email address
  • Phone number and WhatsApp number
  • Nationality and passport details (required for permit applications)
  • Travel dates and preferences
  • Health information relevant to trekking activities (with your consent)
  • Payment information (processed securely through Pesapal — we do not store card details)

2.2 Information Collected Automatically

When you visit our website we automatically collect:

  • IP address and browser type
  • Pages visited and time spent on the site
  • Referring website
  • Device type and operating system

This information is collected through cookies and analytics tools. See our Cookies Policy for more information.

3. How We Use Your Information

We use your personal information to:

  • Process your safari enquiry and booking
  • Apply for gorilla and chimpanzee permits on your behalf
  • Arrange accommodation transport and guiding
  • Communicate with you about your safari before during and after travel
  • Send you relevant safari planning information (with your consent)
  • Improve our website and services
  • Comply with legal obligations

4. Sharing Your Information

We share your information only where necessary:

Rwanda Development Board and Uganda Wildlife Authority — your name nationality and passport details are required for gorilla and chimpanzee permit applications.

Accommodation providers — your name and booking details are shared with lodges and camps as part of your reservation.

Payment processors — Pesapal processes payments securely on our behalf.

Legal requirements — we will disclose your information where required by law.

We do not sell rent or trade your personal information to any third party for marketing purposes.

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access loss or disclosure. Payment information is processed through secure encrypted systems. We do not store credit or debit card details on our servers.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy and to comply with legal obligations. Booking records are typically retained for 7 years for accounting and legal purposes.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Withdraw consent to marketing communications at any time
  • Lodge a complaint with the relevant data protection authority

To exercise any of these rights please contact us at info@gosafarisafrica.com.

8. Cookies

We use cookies to improve your experience on our website. See our Cookies Policy for full details.

9. Third Party Websites

Our website contains links to third-party websites including booking platforms and tourism authorities. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website with the date of last update shown at the top.

11. Contact Us

📧 info@gosafarisafrica.com 📞 +250 788 365 595 📍 Prince House Second Floor Office #5 Kigali Rwanda